FAQs • Clarksville, TN • CivicEngage

Where does my responsibility begin and the Clarksville Gas and Water department’s end?: The property owner maintains the water pipe from the customer side of the meter yoke to building. The property owner is responsible for all pipes and fixtures in the buildings.

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Gas & Water - Water Pressure

1. What do I do if I have low water pressure at one faucet?: A clogged water faucet aerator can slow the flow. Remove the aerator from the faucet, clean it, and reinstall it.

2. What should I do if I have low water pressure on hot water only?: Consult with a plumber.

The following scenarios could be the cause of the low water pressure:

Recently added products like water softeners or filters may reduce water pressure. These items may also affect water pressure if they need to be serviced.
If you have a pressure reducing valve (PRV) installed to protect your plumbing, it may need adjusting. Most PRVs are installed after the water meter and before the water heater. Talk to a plumber before adjusting it.
Your main water valve may not be completely open.
If you live in an apartment or condominium or have a business that shares a water meter with others, your neighbors may have increased their water use resulting in an overall decrease in pressure.
If your water pressure suddenly drops to almost nothing it is could be a result of a broken water line. Call 931-645-7400 to report sudden drops in pressure.

4. Where does my responsibility begin and the Clarksville Gas and Water department’s end?: The property owner maintains the water pipe from the customer side of the meter yoke to building. The property owner is responsible for all pipes and fixtures in the buildings.

5. How much does a pressure reducing valve (PRV) cost?: The cost of a PRV assessment, adjustment, and/or installation varies. Remember it's always a good idea to get more than one price quote. Pressure reducing valves, like all plumbing, have a lifespan and will need to be replaced in the future.

6. Who can assess my water pressure, plumbing and possibly install or adjust the pressure reducing valve (PRV)?: A licensed plumber should perform the assessment, adjustment and/or installation. You can find a list of licensed plumbers in the yellow pages of the telephone directory. It is always best to check with the Better Business Bureau.

7. What if I already have a pressure reducing valve (PRV)?: Customers who already have a pressure reducing valve on their plumbing should have it inspected by a licensed plumber to ensure that it is in proper working condition. Pressure reducing valves, like all plumbing, have a lifespan and will need to be replaced periodically.