News Flash Home
The original item was published from 6/17/2020 10:31:14 AM to 6/18/2021 12:00:04 AM.

News Flash

Gas & Water

Posted on: June 17, 2020

[ARCHIVED] Gas & Water to reinstate regular billing procedures

CGW logo

CLARKSVILLE, Tenn. – Clarksville Gas & Water will return to regular billing procedures in mid- July, which will reinstate penalties and fees for late payment and service shutoffs for non-payment.

During the COVID-19 emergency operations that began in late March, Gas & Water suspended shutoffs for non-payment and penalties and charges for late payment to help lessen the burden to customers and to ensure no household went without essential utility services during the crisis.

Customer service centers reopened on June 1, allowing regular billing procedures to resume.  What this means for customers is that utility service shutoffs for non-payment will begin on July 13 and penalties and assessment of fees for non-payment or late payment on current billing statement charges will begin on July 14.

Customers will be allowed additional time to pay their bills in full or they may call the customer service office to discuss details at (931) 645-7400, 8 a.m. to 4:30 p.m. Monday-Friday.

“We are happy our offices and customer service centers have reopened to full service, and we extend our sincere appreciation to the community for its ongoing cooperation throughout the pandemic,” said Mark Riggins, Gas & Water General Manager.

Facebook Twitter Email

Other News in Gas & Water

Clarksville Gas and Water

Gas & Water applauds customer response during winter storm advisory

Posted on: January 24, 2024 | Last Modified on: January 30, 2024

Gas & Water shares fraud prevention tips

Posted on: January 10, 2024

Gas & Water observes National 811 Day

Posted on: August 11, 2023
Screenshot 2023-07-13 141553

Spring Alley closed for utility work

Posted on: July 13, 2023