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The original item was published from 4/2/2020 4:18:00 PM to 4/4/2020 12:00:09 AM.

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Gas & Water

Posted on: April 2, 2020

[ARCHIVED] Gas & Water’s pay-by-phone and online customer bill payment access down

Clarksville Gas and Water

Updated: Thursday, April 2, 2020, 4:15 p.m.

The Clarksville Gas & Water customer pay-by-phone and online account access and bill payment feature is anticipated to be fully restored by 8 p.m. this evening.

Thank you,


CLARKSVILLE, Tenn. – The Clarksville Gas and Water customer pay-by-phone and online account access and bill payment feature, WebConnect, is down due to internal hardware failure.  

The repair time is undetermined at this time; however, updates on the payment access status will be shared when information is available.

Payment drop off boxes located at our customer service centers, 2015 Fort Campbell Blvd., and 2215 Madison St., are available around the clock for utility bill payment drop off.

The Gas and Water main phone line, (931) 645-7400, and the emergency after-hours number, (931) 645-0116, will be operational for gas, water or sewer emergency calls.

Our customers’ patience and understanding during the necessary hardware repair is very much appreciated. 

Please check back for payment availability.

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