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Gas & Water

Posted on: June 21, 2023

Gas & Water plans online and phone payment system maintenance

Clarksville Gas and Water

CLARKSVILLE, Tenn. – Clarksville Gas & Water has planned customer payment system maintenance to begin after 4:30 p.m. on Thursday, June 22, through Monday, June 26, at 8 a.m. During this time the customer online and pay-by-phone payment feature will be down.

On Friday, June 23, during normal business hours, 8 a.m.-4:30 p.m., customers may pay their utility bill in person at our customer service center lobbies and drive-up window service located at 2215 Madison St. and 111 Cunningham Ln. and at City Hall, 1 Public Sq., first floor. Customers may also call (931) 645-7400 to pay over the phone to a customer service representative. 

After 4:30 p.m. on Friday, the kiosk payment sites will be unavailable through Monday, June 26, at 8 a.m. The customer payment drop box at 2215 Madison St. is available at any hour.

Beginning Monday, June 26, customers will have a new online customer portal for account access and bill payment. The same “ACCESS MY ACCOUNT” or “ONE TIME PAYMENT” buttons on the Gas & Water homepage, www.clarksvillegw.com, will still be available to login. The new online customer portal will host a vibrant new dashboard with convenient navigational tabs to view and manage account information and payment features.

For more information, please contact Gas & Water at (931) 645-7400, Monday-Friday, 8 a.m. to 4:30 p.m.


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