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The original item was published from 8/5/2021 11:24:15 AM to 8/6/2022 12:00:05 AM.

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Gas & Water

Posted on: August 5, 2021

[ARCHIVED] Gas & Water phone and network outage continues

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CLARKSVILLE, Tenn. –  Clarksville Gas & Water is experiencing an ongoing phone and network service outage that began early Wednesday, Aug. 4. The outage affects department and customer access to account information for online and pay-by-phone bill payments and other transactions.

Technicians are working to restore system service. Customers should use these temporary phone numbers to report a gas, water or sewer emergency:

  • Natural gas emergency:  931-218-3271 or 911.
  • Water/sewer or other emergency:  931-218-3280 or 931-216-1187. 

These emergency numbers should not be used for bill inquiries or bill payment.

The Gas & Water main phone line, (931) 645-7400, has been routed to the department’s after hours phone answering service. The answering service is accepting customer requested turn-on and turn-off service work orders. Regular fees for this service will apply.

During the phone and network outage, no customer service shut offs for non-payment will be performed.

Gas & Water customer service centers at 2015 Fort Campbell Blvd. and 2215 Madison St. are open to accept bill payments by check only with the customer’s billing statement. 

The night deposit payment drop off box at 2215 Madison St. is open; however, the drop off box at 2015 Fort Campbell Blvd. is permanently closed.

Please use the 24-hour drive-up Pay Site kiosk at 111 Cunningham Lane or the Pay Site kiosks inside the following Hi-Road convenience stores in Clarksville:

  •  1599 FortCampbell Blvd.
  • 1801 Ashland City Road.
  • 537 Wilma Rudolph Blvd.
  • 2880 Trenton Road.

 Gas & Water values its customers and  appreciates their patience and cooperation during this phone and network outage.

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